This Refund Policy explains when refunds are and are not available for credits and services purchased on this platform.
1. Credits
Credits added to your account are used to access services. Purchased or transferred credits are non-refundable once redeemed for a successfully delivered service.
2. Failed or Undelivered Transactions
If a service request fails and no usable result is delivered, the credits for that request are automatically returned to your account balance. No manual refund is required in this case.
3. User Error
We do not provide refunds for mistakes on the user's side, including but not limited to: entering the wrong serial number / IMEI, selecting the wrong service or brand, using an unsupported or incompatible device, or operations failing due to device-side conditions.
4. Duplicate or Accidental Purchases
If you are charged more than once for the same credit top-up due to a technical error, contact support with proof of the transactions. Verified duplicate charges will be credited back to your account.
5. Chargebacks
Initiating a chargeback or payment dispute without first contacting support may result in immediate suspension of your account. Please contact us first — most issues can be resolved directly.
6. How to Request a Refund
To request a refund for an eligible case, contact the administrator of this panel through your usual support channel and include your username, the service used, the OTP/transaction reference, and a description of the issue.
7. Processing Time
Approved credit refunds are usually applied to your account balance within a short time after verification. Refunds to an external payment method, where applicable, may take additional time depending on the provider.
8. Changes to This Policy
We may update this Refund Policy at any time. Continued use of the Service after changes constitutes acceptance of the updated Policy.
See also our Terms of Service and Privacy Policy.